Privacy Policy
This Privacy Policy describes how Frontier AI ("we", "us", or "our") collects, uses, and handles information when you use our products — Sentri and Radian — and when you access our platforms via Facebook, Instagram, and other connected services.
1. Who We Are
Frontier AI is an automation software company based in the Philippines. We build AI-powered platforms for live sellers and content creator agencies. Our products include:
- Sentri — a Facebook and Instagram live selling comment capture and AI classification system
- Radian — a multi-platform content distribution and analytics platform for content creator agencies
Contact us at: support@frontierailabs.tech
2. Information We Collect
We collect information in the following ways depending on which product you use:
For Sentri (Facebook & Instagram integration):
- Facebook Page access tokens provided by the page administrator
- Public comments posted on Facebook and Instagram Live sessions on your connected Business Page
- Commenter names and Facebook profile IDs (publicly visible data)
- Post URLs and comment timestamps
- Product order information extracted from comments
For Radian (Content distribution):
- OAuth tokens for connected social media accounts (Twitter/X, Reddit, Instagram, TikTok)
- Content files (images, videos) uploaded by users
- Captions and scheduling preferences
- Analytics data fetched from connected platform APIs (follower counts, views, clicks)
- Creator account information provided during onboarding
Account and usage data:
- Email addresses used to create accounts
- Login session data
- Platform usage logs for error monitoring and debugging
3. How We Use Your Information
We use collected information solely to operate and improve our services:
- To classify and process Facebook and Instagram comments on your behalf (Sentri)
- To distribute content to connected social media platforms on your behalf (Radian)
- To display analytics data within your dashboard
- To send notifications (Telegram alerts, Discord alerts) as configured by you
- To detect and fix errors in our automation systems
- To provide customer support when requested
We do not sell your data to third parties. We do not use your data for advertising purposes.
4. Facebook and Instagram Data
Sentri integrates with the Facebook Graph API and Instagram Graph API. When you connect your Facebook Business Page to Sentri:
- We access comments on your Page's posts using permissions you have explicitly granted
- We read public comment data only — we do not access private messages or personal profiles
- We store your Page Access Token securely to maintain the connection
- Comment data is stored in your connected Google Sheets database, which you control
- You may revoke access at any time by disconnecting Sentri from your Facebook Business Page settings
We comply with the Facebook Platform Terms and Instagram Platform Policy. Data obtained through Facebook APIs is not used to train AI models and is not shared with any third party beyond the operation of Sentri.
5. Data Storage and Security
- All platform OAuth tokens are stored encrypted at rest
- Access tokens are never exposed in client-facing interfaces
- All API calls are made server-side through our secure automation infrastructure
- We use industry-standard encryption for data in transit (HTTPS/TLS)
- Access to your data is restricted to authorised Frontier AI systems only
6. Data Sharing
We share your data only in the following limited circumstances:
- Platform APIs: When distributing content, we send data to the respective platform APIs (Twitter/X, Reddit, Instagram, TikTok) as instructed by you
- Notification services: Alert content is sent to Telegram or Discord as configured by you
- Infrastructure providers: We use cloud infrastructure (Hetzner) to host our systems. These providers have their own privacy policies and do not access your data
- Legal requirements: We may disclose data if required by law or to protect our legal rights
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you terminate your subscription:
- OAuth tokens are revoked and deleted within 30 days
- Stored content files are deleted within 30 days
- Analytics snapshots may be retained for up to 90 days for accounting purposes, then permanently deleted
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent and disconnect our platforms from your social accounts at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@frontierailabs.tech.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active users of material changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, contact Frontier AI at:
Frontier AI · Philippines