Legal

Data Deletion Instructions

Last updated: April 26, 2026 · Frontier AI · Philippines

You have the right to request deletion of any personal data Frontier AI holds about you across all of our products — Sentri, Radian, and any future platforms. This page explains what data we hold per product and how to request its permanent deletion.

What Data We Hold — By Product

Sentri — Live Selling Comment Capture

Your Facebook Page Access Token
Public comments captured from your connected Facebook Business Page
Commenter names and Facebook profile IDs from those comments
Post URLs, comment timestamps, and product order information
Your account email address and subscription details
System logs related to your account activity

Radian — Content Distribution & Analytics

OAuth tokens for connected social media accounts
Content files (images, videos) you have uploaded
Captions, scheduling data, and posting preferences
Analytics snapshots fetched from connected platform APIs
Your account email address and creator profile information
System logs related to your account activity

All Frontier AI Products — Common Data

Email address used to create and manage your account
Billing and payment records (retained separately — see retention policy below)
Support communications and helpdesk records

How to Request Data Deletion

Option 1 — Email Request (Recommended)

Send an email to support@frontierailabs.tech

Use the subject line: "Data Deletion Request"

Include in your email

Your full name, email address on your account, which products you are requesting deletion for (Sentri, Radian, or all), and any connected platform account names where relevant.

We will confirm within 48 hours

Full deletion will be completed within 30 days of your verified request.

✉ Send Deletion Request

Option 2 — Disconnect via Facebook Settings (Sentri)

Go to Facebook Settings & Privacy

Navigate to Settings & Privacy → Settings → Security and Login → Apps and Websites.

Find "Frontier AI" or "Sentri"

Click on the app to open its details.

Click "Remove"

This revokes Sentri's access immediately. Follow up with an email request to ensure stored data is also deleted from our systems.

Option 3 — Disconnect via Platform Settings (Radian)

Go to each platform's app settings

For Twitter/X, Reddit, Instagram, and TikTok — navigate to their connected apps or app authorisation settings.

Find "Frontier AI" or "Radian"

Revoke access for each platform individually.

Follow up with an email request

Revoking platform access stops future data collection but does not automatically delete data already stored in our systems.

Deletion Timeline

Request acknowledgementWithin 48 hours

All platform access tokens revokedWithin 24 hours

Comment and content data deletedWithin 30 days

Analytics snapshots deletedWithin 30 days

Account and subscription data deletedWithin 30 days

Deletion confirmation sent to youWithin 30 days

What Cannot Be Deleted

Certain records may be retained beyond 30 days only where required by law:

Financial transaction and billing records (retained for 7 years for tax and accounting compliance under Philippine law)
Records required to resolve active disputes or legal claims

All other data is permanently and irreversibly deleted within the timelines above.

Confirmation of Deletion

Once your data has been fully deleted, we will send written confirmation to your account email address specifying what was deleted, which product it relates to, and the date of deletion.

Questions

For any questions about the data deletion process, contact us at: support@frontierailabs.tech